Frequently Asked Questions

Yes! For most of the tours we guarantee pre-purchased tickets in order to skip the line.

Send us an email or a request form from our site, an operator will answer as soon as possible providing all the detailed information about the tour (lenght, price, what is included, etc...). Then you will answer your decision (which tour, when take it, what time) about the tour and the operator will email you how to conclude the booking.

It is important that we will be able to contact you by telephone in case of last minute communications. Please allow us to be able to contact you.

We will gladly take into consideration your preferences but we can not guarantee a particular guide availability. We assure that all our guides are fully licensed, very competent, professional and fluent in your language.

This is our common policy:
- 3 days prior - full amount penalty charge
Ask us please during the booking procees.

Yes, we accept the major credit cards, paypal, stripe and other common payment systems.

Yes! Our tours are walking tours suitable for all type of people. Being a private tour the guide will be happy to adjust the tour in accordance to your needs.

Some of our tours include transfers, others do not. However, you can ask to add trasfers to any tour during the booking process.

We suggest you start the tour in the early morning or late afternoon.

If you have been satisfied of the tour you can give a 10-15% tip. You can also indicate for whom the tip is intended, ie.: in a restaurant sometimes you will pay directly at the cash, there you can say “the tip is to…” indicating the waiter who served you.